Credit Card Problems

Trial memberships convert to monthly membership unless cancelled in trial period. 100% trial memberships found on the Internet follow this policy. This is stated in our join page, more details can be found in Terms and Conditions page which is linked in the same page. Also an email is sent telling it's a recurring membership. Other sites wants you to send cancellation requests by mail 2 days before your membership expires, but our members can cancel their subscription online in a few seconds using the form in customer service area. (Click here to cancel your subscription)

As you might have noticed we don't charge members directly. We use Ibill.com billing solutions, they provide the best secure credit card processing service, we cannot access your credit card information, it is clear that we are technically unable to refund charges. So please do not send us refund requests.

ibill handles both reasonable refund requests (such as accidental duplicate charges but not rebills for uncancelled memberships) and criminal events (such as stolen cards). It should be noted that, with very few exceptions, every credit card refund results in that card number being entered into ibill's negative database. After that, the card number is forever blocked from purchasing anything from any ibill client. Anyone who thinks about requesting a refund by falsely claiming his card was used fraudulently had better be sure that he will never again want to use that card on over 16,000 web sites. ibill has to assume that if it happened once it might happen again.

You can contact Ibill at (800) 307-3558, Users outside of North America please call 1-713-331-6505